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Local Reviews
for Dallas, TX

AC Wizard Rated 4.8 out of 5 stars based on 104 customer reviews

Map of Dallas, TX

Professional




Review of AC Wizard

Gabriel Medrano was professional and courteous and efficient. I think Air wizard is the best service contractor I have had in my 30+ years with American home shield. Thank you


Response from AC Wizard:

Thank you for the great review. It is good to hear that Gabriel took such good care of you. If we can be of any assistance in the future, please let us know.


Map of Dallas, TX

Great Service!




Review of AC Wizard

On time. Knowledgeable. Quickly diagnosed the problem. Thorough. Replaced parts and tested system.


Map of Dallas, TX

Great service




Review of AC Wizard


Map of Dallas, TX

Great service!




Review of AC Wizard


Map of Dallas, TX

Great Service




Review of AC Wizard

Gabriel was an awesome technician, and provided great expertise with even better customer service. I was very happy to have him out to help. He’s great!


Response from AC Wizard:

Thank you for taking the time to acknowledge Gabriel and the service he provided. We try very hard for our customers and we are grateful for your feedback.


Map of Dallas, TX

Excellent service




Review of AC Wizard


Map of Dallas, TX

Great Service!!




Review of AC Wizard

Wonderful technician, explained everything, answered all our questions. Great service!


Map of Dallas, TX

Timely, professional and friendly




Review of AC Wizard

Greg was great - knowledgeable and efficient


Map of Dallas, TX

MFg




Review of AC Wizard


Map of Dallas, TX

Great service!!!




Review of AC Wizard

Mike was our technician for the last two visits and he was great! He was timely, friendly, knowledgeable and thorough. I really appreciate how fast he was about getting the part we needed. Our heater is working great now! Thanks so so much Mike!!


Happy!




Review of AC Wizard


Amazing service




Review of AC Wizard

Howard was excellent


Very helpful, professional and kind




Review of AC Wizard

Our technician was very helpful and knowledgeable. Thanks for a good experience.


They make it so easy.




Review of AC Wizard

Howard is a great technician and a delightful human being. Ashley calls me to set an appointment, she lets me know when they are on their way to my house, the technicians are professional and very respectful of my time and my home.


The most amazing a/c company ever and HIGHLY RECOMMENDED!!!




Review of AC Wizard

I had some crazy issues with my main unit that was covered under American home shield. A/C wizard was assigned to handle my repairs. They ended up replacing a number of parts over a period of months and when it came time for my renewal with American home shield they (American home shield) really stuck it to me last minute by not renewing my coverage for fear of having to have to cover the expense of a totally new unit. Meanwhile, they had replaced the compressor, evap coil and more. After my policy expired and AHS would no longer respond to me I had an issue with something that turned out to be a minor issue. A/C wizard didn't know that before hand but still kindly and professionally provided me a tech (Howard is the BEST) immediately and when he arrived diagnosed the float switch to cut off the unit in case of water build up was defective. This had not been a prior issue and they really didn't have to go as far as they did by replacing the switch at no cost to me. They spent over an hour here and Jimmy, the owner, refused to take my money which o gladly offered. Thanks A/C wizard for all your great efforts in taking care of my needs!!!


Excellent service




Review of AC Wizard

The technician was good, on time, quick, personable and friendly. Excellent work.


Great meeting




Review of AC Wizard

Meeting went well


Great service, very friendly and professional




Review of AC Wizard


Professional & Personable




Review of AC Wizard

Howard was very professional, knowledgable about our AC problem, and easy to talk to. I wish more technicians in other specialties were as cordial as he was; he'd be a great neighbor!


Great service, very personable




Review of AC Wizard

Howard was very efficent yet personable at the same time.

More Client Testimonials

Debbie T. in Plano says,

“I can’t tell you what a happy customer you have in me! I am so grateful in hindsight that I chose this spring to replace my AC. My first bill came July 7th and with the daily temperature 10 degrees hotter than last year, my usage was still down 33%. My next bill should be here any day and while I am sure it will be shocking given the weather, it will still be significantly lower than last year. Now if I’d only known to cash out my portfolio and buy gold a year ago, I’d be good to go!”

“I wanted to thank you for the beautiful floral delivery that I received yesterday. I must tell you that the florist left my delivery at my neighbors, since I was at my bast office yesterday, when it arrived. The florist contacted me by email and by phone to insure that I had received my floral delivery and that it was in good condition. I work in the healthcare industry and customer service is the main focus of my day. I’m seldom on the receiving end of good customer service. I am required to give good customer service every day. Anyone that is in any capacity of customer service knows that this is very difficult sometimes to do, and it’s sometimes even harder to take the time to go that extra mile for your customer. I must commend you and your staff for going that extra mile. I have never been so impressed with a level of customer service that you and your staff have shown. Bravo! This gives me the encouragement to continue to also try to give the best customer service I can, as I know that whomever is at the receiving end is appreciating my efforts. May your business flourish beyond any measure of your dreams! You made me smile!

With kindest regards/Saludos cordiales,”

Olivia G. Garland, Tx

Carol J. in Dallas says,

“…I am truly impressed with the SERVICE I received from your company…I am so elated that from the Reception/Dispatcher/Wonder girl! (Jennifer) answered the phone, How may I make you smile?.. All I can say OMG moment, you see customer service is long gone. Whatever happens Jennifer is a keeper, she followed up when she said she would, she called back after hours..let me say, whatever you have to do, keep Jennifer on the phones, I am in the business as well and first impressions are so important..The service technician, Mr. V. Soto, was superb, he had us up and running in no time.”

Bob E. in Sunnyvale says,
“Quick and courteous, AC Wizard went above and beyond all expectations.”

Phil B. in Allen says,

“AC Wizard provides prompt and courteous service. In the middle of summer my air conditioner went out, Empire had it up and running again in no time! Jimmy won’t sell you something he knows you don’t need.”

David D. from Garland says

“Your technicians are knowledgeable and professional. After they installed my new system I was able to tell a drastic improvement almost immediately. I was even more pleased when my next electric bill came!”

Arun M. in Dallas says,

“Their install crew was outstanding, I wish all service people were this great!”

Dave B. from Sacshe says,

“Stephen and Jimmy were thorough and complete, they took extra care to make sure that everything was working properly and even wore covers over their shoes to make sure that they didn’t track in dirt from outside, I will call AC Wizard the next time I need service.”

Brandon C. from Frisco says,

“Dean was a real class act, really phenomenal. He took the time to explain what was going on and what needed to be done to fix it. I really appreciated how nice he was.”

Jeannie G. in Dallas says,
“Howard impressed me to no end, he was so kind and respectful and very thorough. He has such a terrific manner about him, he is a real asset!”

John B. in Allen says,

“Stephen did his job, was very friendly and nice, he is a great guy to have represent your company…”

Ann W. from Plano says,

“Matt was very diligent in finding the problem with my air conditioner. He is such a nice guy, he went above and beyond my expectations!”

Peggy W. from Plano says,

“Ya’ll did a great job…the gentleman (Stephen) who came to fix my air conditioner was great…very nice, too. Thanks so much.”

Donald H. from Dallas says,
“Venny and Rigo were extremely professional, I have never had anyone that professional or courteous..before, I really appreciate your company…”