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Local Reviews
for Dallas, TX

Rated 4.9 out of 5 stars based on 69 customer reviews

Quick repair

Nice guy

Had a good expierence. He showed me what was wrong with my system and how to prevent future problems.

Awesome Service!! Venny is the Best!

Venny came in and quickly diagnosed our issue and fixed the problem. He was very honest, professional, clean and personable. I will definitely call AC Wizard in the future.

Fixed it!

Quickly found problem. Ordered part and fixed. Also, the scheduler was able to help me out and find me an appt quickly!

Pilot light wasn't working

Thorough and Efficient Service Call

Basic maintenance checkup

Chad was courteous, professional, and seemed to do good work but it was a basic checkup so I wasn't able to judge on a complicated job.

Best Tech Ever

Chad is the prototype of exemplary tech... knowledgeable, courteous and highly capable of diagnosing and fixing problems.

Vennie was EXCELLENT!

Vennie was very calm, thorough and had definite knowledger of AC. He was an excellent trouble shooter and did exactly what he said he would do. He followed through on everything. On the other hand, the scheduling team was difficult to work with and had no back up plan when the computer system crashed. Poor communication and client service skills.

great service

Great, fast service

Technician was very nice, worked quickly, fixed our A/C unit in no time!


Great service.

Excellent experience

He went above and beyond. Had a great attitude, professional, and friendly

Chad was a great technician

Chad did a great job.

AMAZING Service, Super Fast!!

Made a call around 3pm about the broken AC that our landlord still has yet to get back to us on and the AC Wizard was at my door by 530. Venny knew what was wrong with the unit the minute he took a look at it. It was fixed and I had cool air in less than 10 min - could not be more pleased : )

Great Service

Called Thursday afternoon, technician came first thing Friday morning. Had the AC back up in running in less than 30 minutes.

Great service.

Excellent service. Very professional. Loved Venny's style

Benny showed up at appointed time and let me watch him and follow his every move. Very professional and personable as well. Because of Venny, we will use you again should the need arise. He also suggested two items that require attention, and we will make sure to have this work done.

Vinnie was patient, knowledable, was sensitive to my age and hurried as much as possible since both units weren't working

Would certainly recommend your company and this particular service technician.

More Client Testimonials

Debbie T. in Plano says,

“I can’t tell you what a happy customer you have in me! I am so grateful in hindsight that I chose this spring to replace my AC. My first bill came July 7th and with the daily temperature 10 degrees hotter than last year, my usage was still down 33%. My next bill should be here any day and while I am sure it will be shocking given the weather, it will still be significantly lower than last year. Now if I’d only known to cash out my portfolio and buy gold a year ago, I’d be good to go!”

“I wanted to thank you for the beautiful floral delivery that I received yesterday. I must tell you that the florist left my delivery at my neighbors, since I was at my bast office yesterday, when it arrived. The florist contacted me by email and by phone to insure that I had received my floral delivery and that it was in good condition. I work in the healthcare industry and customer service is the main focus of my day. I’m seldom on the receiving end of good customer service. I am required to give good customer service every day. Anyone that is in any capacity of customer service knows that this is very difficult sometimes to do, and it’s sometimes even harder to take the time to go that extra mile for your customer. I must commend you and your staff for going that extra mile. I have never been so impressed with a level of customer service that you and your staff have shown. Bravo! This gives me the encouragement to continue to also try to give the best customer service I can, as I know that whomever is at the receiving end is appreciating my efforts. May your business flourish beyond any measure of your dreams! You made me smile!

With kindest regards/Saludos cordiales,”

Olivia G. Garland, Tx

Carol J. in Dallas says,

“…I am truly impressed with the SERVICE I received from your company…I am so elated that from the Reception/Dispatcher/Wonder girl! (Jennifer) answered the phone, How may I make you smile?.. All I can say OMG moment, you see customer service is long gone. Whatever happens Jennifer is a keeper, she followed up when she said she would, she called back after hours..let me say, whatever you have to do, keep Jennifer on the phones, I am in the business as well and first impressions are so important..The service technician, Mr. V. Soto, was superb, he had us up and running in no time.”

Bob E. in Sunnyvale says,
“Quick and courteous, AC Wizard went above and beyond all expectations.”

Phil B. in Allen says,

“AC Wizard provides prompt and courteous service. In the middle of summer my air conditioner went out, Empire had it up and running again in no time! Jimmy won’t sell you something he knows you don’t need.”

David D. from Garland says

“Your technicians are knowledgeable and professional. After they installed my new system I was able to tell a drastic improvement almost immediately. I was even more pleased when my next electric bill came!”

Arun M. in Dallas says,

“Their install crew was outstanding, I wish all service people were this great!”

Dave B. from Sacshe says,

“Stephen and Jimmy were thorough and complete, they took extra care to make sure that everything was working properly and even wore covers over their shoes to make sure that they didn’t track in dirt from outside, I will call AC Wizard the next time I need service.”

Brandon C. from Frisco says,

“Dean was a real class act, really phenomenal. He took the time to explain what was going on and what needed to be done to fix it. I really appreciated how nice he was.”

Jeannie G. in Dallas says,
“Howard impressed me to no end, he was so kind and respectful and very thorough. He has such a terrific manner about him, he is a real asset!”

John B. in Allen says,

“Stephen did his job, was very friendly and nice, he is a great guy to have represent your company…”

Ann W. from Plano says,

“Matt was very diligent in finding the problem with my air conditioner. He is such a nice guy, he went above and beyond my expectations!”

Peggy W. from Plano says,

“Ya’ll did a great job…the gentleman (Stephen) who came to fix my air conditioner was great…very nice, too. Thanks so much.”

Donald H. from Dallas says,
“Venny and Rigo were extremely professional, I have never had anyone that professional or courteous..before, I really appreciate your company…”