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Local Reviews
for Dallas, TX

Rated 4.8 out of 5 stars based on 77 customer reviews

Map of Dallas, TX

Very professional, as usual

The guys came out quickly and as usual were professional and well-trained. They couldn't find the cause of the particular issue I was having - some cold air coming from a vent for some reason - but they did look at every possibility and verified that my ducts were all in good shape.

Response from AC Wizard:

Thank you for your kind words!

Map of Dallas, TX

Bad Service! Trying to rip me off!

Americian Home Shield set me up with AC wizards when my outside AC unit went out. They came out and looked at it and said it needed to be replaced. They added on several charges for "code violations" they needed to fix. They were trying to charge me $600 for a $40 piece at Home Depot. I disputed the charges and had a friend come install the "code violation" parts to get me up to code. AC Wizards refused to return my calls. I got my AC fixed finally almost 2 weeks later. The ladies in the office are rude and unsympathetic to your situation. Don't deal with this company if you don't have to!

Map of Dallas, TX

Great service & professional workmanship

Our ac heat pump motor bad was replaced your serviceman Rudy, He was outstanding ! He was courteous, friendly, and fast.. Thanks ! Jack & Evelyn Allison

Map of Dallas, TX

Prompt service

Map of Dallas, TX

Nice guy. Good info.

This guy was super helpful and knew his stuff. I will use this service again.

Map of Dallas, TX

Simply the best. Juan is your best asset.

Late Friday confirmed arrival, on time, solved the problem. BOOM!

Map of Dallas, TX

Great Service

Juan was prompt and very experienced A/C servicemen. I took to explain the maintenance & rationale for the service that he performed. I highly recommend him.

Map of Dallas, TX

ac maintenance

Responsive, courteous

Map of Dallas, TX

Quick repair

Map of Dallas, TX

Nice guy

Had a good expierence. He showed me what was wrong with my system and how to prevent future problems.

Map of Dallas, TX

Awesome Service!! Venny is the Best!

Venny came in and quickly diagnosed our issue and fixed the problem. He was very honest, professional, clean and personable. I will definitely call AC Wizard in the future.

Map of Dallas, TX

Fixed it!

Quickly found problem. Ordered part and fixed. Also, the scheduler was able to help me out and find me an appt quickly!

Map of Dallas, TX

Pilot light wasn't working

Map of Dallas, TX

Thorough and Efficient Service Call

Map of Dallas, TX

Basic maintenance checkup

Chad was courteous, professional, and seemed to do good work but it was a basic checkup so I wasn't able to judge on a complicated job.

Map of Dallas, TX

Best Tech Ever

Chad is the prototype of exemplary tech... knowledgeable, courteous and highly capable of diagnosing and fixing problems.

Map of Dallas, TX

Vennie was EXCELLENT!

Vennie was very calm, thorough and had definite knowledger of AC. He was an excellent trouble shooter and did exactly what he said he would do. He followed through on everything. On the other hand, the scheduling team was difficult to work with and had no back up plan when the computer system crashed. Poor communication and client service skills.

Map of Dallas, TX

great service

Map of Dallas, TX

Great, fast service

Technician was very nice, worked quickly, fixed our A/C unit in no time!

Map of Dallas, TX


Great service.

More Client Testimonials

Debbie T. in Plano says,

“I can’t tell you what a happy customer you have in me! I am so grateful in hindsight that I chose this spring to replace my AC. My first bill came July 7th and with the daily temperature 10 degrees hotter than last year, my usage was still down 33%. My next bill should be here any day and while I am sure it will be shocking given the weather, it will still be significantly lower than last year. Now if I’d only known to cash out my portfolio and buy gold a year ago, I’d be good to go!”

“I wanted to thank you for the beautiful floral delivery that I received yesterday. I must tell you that the florist left my delivery at my neighbors, since I was at my bast office yesterday, when it arrived. The florist contacted me by email and by phone to insure that I had received my floral delivery and that it was in good condition. I work in the healthcare industry and customer service is the main focus of my day. I’m seldom on the receiving end of good customer service. I am required to give good customer service every day. Anyone that is in any capacity of customer service knows that this is very difficult sometimes to do, and it’s sometimes even harder to take the time to go that extra mile for your customer. I must commend you and your staff for going that extra mile. I have never been so impressed with a level of customer service that you and your staff have shown. Bravo! This gives me the encouragement to continue to also try to give the best customer service I can, as I know that whomever is at the receiving end is appreciating my efforts. May your business flourish beyond any measure of your dreams! You made me smile!

With kindest regards/Saludos cordiales,”

Olivia G. Garland, Tx

Carol J. in Dallas says,

“…I am truly impressed with the SERVICE I received from your company…I am so elated that from the Reception/Dispatcher/Wonder girl! (Jennifer) answered the phone, How may I make you smile?.. All I can say OMG moment, you see customer service is long gone. Whatever happens Jennifer is a keeper, she followed up when she said she would, she called back after hours..let me say, whatever you have to do, keep Jennifer on the phones, I am in the business as well and first impressions are so important..The service technician, Mr. V. Soto, was superb, he had us up and running in no time.”

Bob E. in Sunnyvale says,
“Quick and courteous, AC Wizard went above and beyond all expectations.”

Phil B. in Allen says,

“AC Wizard provides prompt and courteous service. In the middle of summer my air conditioner went out, Empire had it up and running again in no time! Jimmy won’t sell you something he knows you don’t need.”

David D. from Garland says

“Your technicians are knowledgeable and professional. After they installed my new system I was able to tell a drastic improvement almost immediately. I was even more pleased when my next electric bill came!”

Arun M. in Dallas says,

“Their install crew was outstanding, I wish all service people were this great!”

Dave B. from Sacshe says,

“Stephen and Jimmy were thorough and complete, they took extra care to make sure that everything was working properly and even wore covers over their shoes to make sure that they didn’t track in dirt from outside, I will call AC Wizard the next time I need service.”

Brandon C. from Frisco says,

“Dean was a real class act, really phenomenal. He took the time to explain what was going on and what needed to be done to fix it. I really appreciated how nice he was.”

Jeannie G. in Dallas says,
“Howard impressed me to no end, he was so kind and respectful and very thorough. He has such a terrific manner about him, he is a real asset!”

John B. in Allen says,

“Stephen did his job, was very friendly and nice, he is a great guy to have represent your company…”

Ann W. from Plano says,

“Matt was very diligent in finding the problem with my air conditioner. He is such a nice guy, he went above and beyond my expectations!”

Peggy W. from Plano says,

“Ya’ll did a great job…the gentleman (Stephen) who came to fix my air conditioner was great…very nice, too. Thanks so much.”

Donald H. from Dallas says,
“Venny and Rigo were extremely professional, I have never had anyone that professional or courteous..before, I really appreciate your company…”