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Local Reviews
for Dallas, TX

Rated 4.8 out of 5 stars based on 91 customer reviews

Map of Dallas, TX

They make it so easy.

Howard is a great technician and a delightful human being. Ashley calls me to set an appointment, she lets me know when they are on their way to my house, the technicians are professional and very respectful of my time and my home.

Map of Dallas, TX

The most amazing a/c company ever and HIGHLY RECOMMENDED!!!

I had some crazy issues with my main unit that was covered under American home shield. A/C wizard was assigned to handle my repairs. They ended up replacing a number of parts over a period of months and when it came time for my renewal with American home shield they (American home shield) really stuck it to me last minute by not renewing my coverage for fear of having to have to cover the expense of a totally new unit. Meanwhile, they had replaced the compressor, evap coil and more. After my policy expired and AHS would no longer respond to me I had an issue with something that turned out to be a minor issue. A/C wizard didn't know that before hand but still kindly and professionally provided me a tech (Howard is the BEST) immediately and when he arrived diagnosed the float switch to cut off the unit in case of water build up was defective. This had not been a prior issue and they really didn't have to go as far as they did by replacing the switch at no cost to me. They spent over an hour here and Jimmy, the owner, refused to take my money which o gladly offered. Thanks A/C wizard for all your great efforts in taking care of my needs!!!

Map of Dallas, TX

Excellent service

The technician was good, on time, quick, personable and friendly. Excellent work.

Map of Dallas, TX

Great meeting

Meeting went well

Map of Dallas, TX

Great service, very friendly and professional

Map of Dallas, TX

Professional & Personable

Howard was very professional, knowledgable about our AC problem, and easy to talk to. I wish more technicians in other specialties were as cordial as he was; he'd be a great neighbor!

Map of Dallas, TX

Great service, very personable

Howard was very efficent yet personable at the same time.

Map of Dallas, TX

Great service

Map of Dallas, TX

Great service from Gray

Map of Dallas, TX

AC Wizard is great and Howard's five star!

This is the second year I've used them, and the second year Howard has been my technician. He's a super guy, communicates clearly about the problem and makes sure it gets fixed right. Just great!

Great service!

Good work

Great A/C service

Great service. Nice, courteous technicians. Very fast and explained everything that had happened to cause the initial problem. It took me a while to get on the schedule because it's summertime but once my day for service came they were actually earlier than my scheduled time window.

Great service

Technicians were friendly and professional. Diagnosed and fixed the issue promptly.

Very professional, as usual

The guys came out quickly and as usual were professional and well-trained. They couldn't find the cause of the particular issue I was having - some cold air coming from a vent for some reason - but they did look at every possibility and verified that my ducts were all in good shape.

Response from AC Wizard:

Thank you for your kind words!

Bad Service! Trying to rip me off!

Americian Home Shield set me up with AC wizards when my outside AC unit went out. They came out and looked at it and said it needed to be replaced. They added on several charges for "code violations" they needed to fix. They were trying to charge me $600 for a $40 piece at Home Depot. I disputed the charges and had a friend come install the "code violation" parts to get me up to code. AC Wizards refused to return my calls. I got my AC fixed finally almost 2 weeks later. The ladies in the office are rude and unsympathetic to your situation. Don't deal with this company if you don't have to!

Great service & professional workmanship

Our ac heat pump motor bad was replaced your serviceman Rudy, He was outstanding ! He was courteous, friendly, and fast.. Thanks ! Jack & Evelyn Allison

Prompt service

Nice guy. Good info.

This guy was super helpful and knew his stuff. I will use this service again.

Simply the best. Juan is your best asset.

Late Friday confirmed arrival, on time, solved the problem. BOOM!

More Client Testimonials

Debbie T. in Plano says,

“I can’t tell you what a happy customer you have in me! I am so grateful in hindsight that I chose this spring to replace my AC. My first bill came July 7th and with the daily temperature 10 degrees hotter than last year, my usage was still down 33%. My next bill should be here any day and while I am sure it will be shocking given the weather, it will still be significantly lower than last year. Now if I’d only known to cash out my portfolio and buy gold a year ago, I’d be good to go!”

“I wanted to thank you for the beautiful floral delivery that I received yesterday. I must tell you that the florist left my delivery at my neighbors, since I was at my bast office yesterday, when it arrived. The florist contacted me by email and by phone to insure that I had received my floral delivery and that it was in good condition. I work in the healthcare industry and customer service is the main focus of my day. I’m seldom on the receiving end of good customer service. I am required to give good customer service every day. Anyone that is in any capacity of customer service knows that this is very difficult sometimes to do, and it’s sometimes even harder to take the time to go that extra mile for your customer. I must commend you and your staff for going that extra mile. I have never been so impressed with a level of customer service that you and your staff have shown. Bravo! This gives me the encouragement to continue to also try to give the best customer service I can, as I know that whomever is at the receiving end is appreciating my efforts. May your business flourish beyond any measure of your dreams! You made me smile!

With kindest regards/Saludos cordiales,”

Olivia G. Garland, Tx

Carol J. in Dallas says,

“…I am truly impressed with the SERVICE I received from your company…I am so elated that from the Reception/Dispatcher/Wonder girl! (Jennifer) answered the phone, How may I make you smile?.. All I can say OMG moment, you see customer service is long gone. Whatever happens Jennifer is a keeper, she followed up when she said she would, she called back after hours..let me say, whatever you have to do, keep Jennifer on the phones, I am in the business as well and first impressions are so important..The service technician, Mr. V. Soto, was superb, he had us up and running in no time.”

Bob E. in Sunnyvale says,
“Quick and courteous, AC Wizard went above and beyond all expectations.”

Phil B. in Allen says,

“AC Wizard provides prompt and courteous service. In the middle of summer my air conditioner went out, Empire had it up and running again in no time! Jimmy won’t sell you something he knows you don’t need.”

David D. from Garland says

“Your technicians are knowledgeable and professional. After they installed my new system I was able to tell a drastic improvement almost immediately. I was even more pleased when my next electric bill came!”

Arun M. in Dallas says,

“Their install crew was outstanding, I wish all service people were this great!”

Dave B. from Sacshe says,

“Stephen and Jimmy were thorough and complete, they took extra care to make sure that everything was working properly and even wore covers over their shoes to make sure that they didn’t track in dirt from outside, I will call AC Wizard the next time I need service.”

Brandon C. from Frisco says,

“Dean was a real class act, really phenomenal. He took the time to explain what was going on and what needed to be done to fix it. I really appreciated how nice he was.”

Jeannie G. in Dallas says,
“Howard impressed me to no end, he was so kind and respectful and very thorough. He has such a terrific manner about him, he is a real asset!”

John B. in Allen says,

“Stephen did his job, was very friendly and nice, he is a great guy to have represent your company…”

Ann W. from Plano says,

“Matt was very diligent in finding the problem with my air conditioner. He is such a nice guy, he went above and beyond my expectations!”

Peggy W. from Plano says,

“Ya’ll did a great job…the gentleman (Stephen) who came to fix my air conditioner was great…very nice, too. Thanks so much.”

Donald H. from Dallas says,
“Venny and Rigo were extremely professional, I have never had anyone that professional or courteous..before, I really appreciate your company…”